Shipping/Delivery

HOME DELIVERY
The costs of delivery (if applicable) will be as told to you during the order process on our website.

During the order process we will let you know when we will provide the products to you. We will deliver them to you as soon as reasonably possible and in any event within 10 days after the day on which we accept your order OR we will contact you with an estimated delivery date or to agree a delivery date, which will be within 10 days after the day on which we accept your order.

If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

DELIVERY SERVICE TO HONG KONG:
Delivery service is not available on Sunday and Public Holidays. For next day delivery service, the order must be placed before 14:00. Delivery service is currently available in Hong Kong, covering the following areas : Hong Kong Island, Kowloon, New Territories, and specified outlying islands : Discovery Bay (with limited delivery service, and not applicable to next day delivery), Ma Wan, Tung Chung. Delivery service to Discovery Bay is scheduled on every Wednesday. No overseas delivery service is provided. We do not deliver to P.O. boxes, construction sites, restricted areas, other outlying islands, and Macau. Delivery service does not cover areas that vans are restricted to access, and the below areas: Hong Kong International Airport, Mui Wo, Pui O, Cheung Sha, Tong Fuk, Shui Hau, Shek Pik, Po Lin Monastery and Tai O.

IN STORE PICK UP
If you have asked to collect the products from our premises, you can collect them from us at any time during our working hours (Mon to Sat 09:00 to 18:00; Closed on Statutory Holidays​​) at G/F, 23 Shantung Street, Mong Kok, Kowloon, Hong Kong or at G/F, 34 Hop Yick Road, Yuen Long, New Territories, Hong Kong.

SPECIAL DELIVERY ARRANGEMENT FOR COVID-19

Due to the recent outbreak of the COVID-19, No Door to Door delivery service will be provide, all delivery will be made at lobby or building’s ground floor until further notice. However, the courier will adjust the delivery arrangement according to the situation.

Please contact 81010100 for further enquiry.

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All deliveries and supermarket voucher shall be checked and signed by individual customer.